Frequently Asked Questions

MY ACCOUNT
  • How do I create an account?
  • Welcome to Beyond Yoga! To create an online account please follow the steps below!
    *Click sign in/register (top right corner)
    *Enter your email address and click "create an account"
    *Fill in all the required information
    *Enter and confirm your password
    YOU'RE IN!!

  • I forgot my password, how do I sign in?
  • To reset your beyondyoga.com password simply enter your email address under "sign in". You will then select "forgot password" to receive the password reset link.

  • How do I update my Beyond Yoga account?
  • To update your account, please sign in and click on your name at the top right corner. You will then select "my account" from the drop down menu and, "edit account" on the left side of the page. Here you will be able to update name, shipping/billing information and also change your password.

  • Is my information secure on this website?
  • Beyond Yoga believes in providing a safe and secure experience for all of our online visitors. To that end, we have implemented security measures at beyondyoga.com to protect the information we have collected on the Website. For example, we limit access to your personal information to select employees and others with a valid business need for the information. In addition, we hold our employees responsible for upholding our privacy standards.

    We use standard, well accepted data encryption technology when transferring and receiving your personal information. A solid key icon or a locked padlock icon at the lower portion of your Web browser window confirms the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. You can also confirm your data is being encrypted by looking at the URL line of your browser (the place where you type Website addresses). When accessing a secure server, the site address will change from "http" to "https".

    While we use the foregoing security measures to protect your information, please note that no data transmitted over the Internet can be guaranteed to be completely secure.

    For more information and to read our full Privacy Policy, visit beyondyoga.com/privacy-policy.

Order
  • How do I use a promotional code?
  • You will find the option to enter a promo code in the order summary portion of your checkout. A promo code box will be found just below the listed items in your shopping bag.

  • What are the restrictions on promotional codes?
  • Unless otherwise specified, promo codes can not be combined with any other discount, promo code, special offer or gift card. Promo codes may be limited to specific styles and price points. Promo codes may have a limited time use or, expiration date and must be redeemed within a Beyond Yoga online account.

    For questions regarding what your promotional code can or cannot be used with please contact Customer Care.

  • How do I use my store credit?
  • Your store credit is saved in your Beyond Yoga online account. Please sign into your account and select "store credit" to view your available balance. You will find the option to redeem your store credit during the payment portion of your checkout.

  • Do I need to create an account to place an order on beyondyoga.com?
  • A Beyond Yoga online account is not required to complete an order. We do, however, recommend creating your account for easy and convenient management of your online orders.

  • What is my order status?
  • You will receive an email update with tracking information once your order has shipped. You are also able to log into your Beyond Yoga online account and check order status under "my orders". If you have not received your tracking email, please contact Customer Care and we are happy to help!

  • How do I cancel my order?
  • To provide the fastest delivery to our customers, orders are immediately sent for processing. Your order cannot be canceled once it has been submitted.

  • Can I receive a price adjustment?
  • You sure can! Price adjustments are limited to full price items. Price adjustments must be requested within 14 days of your original purchase and will be issued in the form of store credit. Sale items are not eligible for price adjustment. Please contact Customer Care to adjust your purchase price.

  • Why was all or part of my order cancelled?
  • All orders are subject to product availability. In the rare occasion that an item/items are canceled on your order, you will be notified. Customer care will adjust your order and final purchase price before your order is charged to your credit card.

  • Does Beyond Yoga charge sales tax?
  • At this time, Beyond Yoga only charges sales tax to orders shipping within California.

  • Does Beyond Yoga offer price match?
  • At this time, Beyond Yoga does not offer any price match guarantee.

  • My order status says delivered but I haven't received it, what should I do?
  • Beyond Yoga will provide a tracking number once your order ships. You will want to keep track of your shipment and make any necessary arrangement to receive your package. Beyond Yoga is not responsible for lost or stolen packages once a delivery has been successfully completed. If you feel your package may be lost or stolen, please contact Customer Care immediately to file a lost package claim.

BEYOND YOGA GIFT CARDS
  • How do I purchase a Beyond Yoga Gift Card?
  • Beyond Yoga gift cards are a fun and convenient way to give that perfect gift! Gift cards are sold in increments between $25-$1000. To purchase your gift card please visit our Gift Card page. Please note promotional Beyond Yoga Gift Cards cannot be combined with any other gift card, discount or, special offer. These cards are redeemable on full priced items unless otherwise specified and, cannot be replaced if lost, stolen or expired.

  • How do I redeem my Beyond Yoga Gift Card?
  • You will be able to enter a Gift Card code under the Payment Methods section during the checkout process. If the gift card balance does not cover the full amount, please add credit card information to complete the transaction.

BEYOND YOGA MYSTERY BAG
  • How do I purchase a Beyond Yoga Mystery Bag?
  • Mystery Bags are a fun way to treat yourself to a beautiful Beyond Yoga set at a great discount! The items in the mystery bags are seasonal items that are limited in stock and will no longer be available on the Beyond Yoga website. For this reason, the Mystery Bags are final sale and cannot be returned for refund, store credit or exchange.

BEYOND YOGA REFER A FRIEND
  • How do I refer a friend?
  • To share the love by referring a friend, visit the Refer a Friend page and choose which method you’d like to use to refer your friend: Social media, email, personal share link or personal code. For every referred friend who makes a purchase within 30 days of the invitation being sent, you will earn a $25 promo code to use on your next purchase. The referred friend will also receive 15% off their first order.

  • What are Beyond Yoga's refer a friend terms of service?
  • Beyond Yoga may offer members the ability to earn rewards to use towards future purchases on www.beyondyoga.com when they invite friends to become members of www.beyondyoga.com and those friends make a qualifying purchase of $50 or greater within thirty (30) days of the invitation being sent through an authorized Beyond Yoga invitation channel (eg. an invitation sent through Beyond Yoga's website, Facebook, Twitter or another social media channel supported by Beyond Yoga. Some sales, offers, and products may not qualify for this program). Any purchase made by a friend/invitee outside of the initial thirty (30) day window will not result in a referral reward. An existing member may only earn rewards via Beyond Yoga's authorized member invite mechanisms. Referrals outside of Beyond Yoga's authorized channels will not result in referral rewards. Each member expressly acknowledges and understands that referral rewards are not transferable, may not be auctioned, bartered or sold and may not be pooled with other members. Each member will only receive rewards for the first qualifying purchase made by a friend/invitee who makes his or her first purchase on www.beyondyoga.com as a result of an invite from you via a Beyond Yoga authorized channel. If your friend does not follow the directions in the invite email or other valid invite mechanism to accept the invitation, you may not receive a reward, and Beyond Yoga will have no liability or obligation to credit you as a result of any user-error which occurs during the purchase process.

    Referral rewards will be given to the referrer after one of your qualifying invitees makes his or her qualifying purchase and that purchase is shipped. Purchase of a Gift Card is not a qualifying purchase. Rewards cannot be earned for self-referrals. Rewards earned via Beyond Yoga may only be used on beyondyoga.com and may not be used towards the purchase of a Gift Card or on any other website or retail location affiliated with Beyond Yoga.

    To the extent that any portion of this referral program is found invalid by law, those portions shall be deemed void; however, the other remaining terms of this program will remain in full force and effect. Beyond Yoga reserves the right to modify or terminate the referral program at any time. Should there be any tax liability for the accumulation and/or use of store credit, such taxes are the sole responsibility of the participant. You understand and acknowledge that your account may not accurately reflect the store credit you have actually earned and Beyond Yoga will have no liability for any errors displayed in your account.

STORE LOCATIONS
  • Does Beyond Yoga have any store locations?
  • At this time, Beyond Yoga does not have any branded stores. You may purchase Beyond Yoga in several retail locations or studios.

  • I am a retailer, how can I get Beyond Yoga in my store(s)?
  • Visit our Wholesale page for more information.

PROMOTION TERMS
  • What are the terms for the Welcome Promotion?
  • 10% off all sale and full price items. Enter code in promo code section at checkout. Cannot be combined with any other offers or promotion codes (including, but not limited to Birthday Code, Welcome Code and Refer-A-Friend Codes). Not valid on Mystery Bag or Gift Cards. Code can be used one time per customer.