Frequently Asked Questions
- How do I create an account?
You can create an account either before or during your checkout process. To create an account prior or separate from the purchasing process, select Sign In / Register at the top right corner of the Beyond Yoga website. To create an account during your purchase, simply continue with the checkout process. You will receive a page that asks if you want to sign in with your existing account, create an account or checkout as a guest.
- Do I need to create an account to place an order?
You can check out on beyondyoga.com with a registered account or as a guest. We recommend that you to create a Beyond Yoga account as it will be more convenient to track and manage all of your beyondyoga.com orders.
- I forgot my password, how do I sign in?
If you forgot your beyondyoga.com password, select Sign In / Register and then Forgot Password. You will be asked to reenter your email address. Once submitted, you will receive an email that walks you through the password reset process.
- How do I update my Beyond Yoga account?
After signing into your account, simply click on your name and select My Account from the dropdown menu. You will be taken to your Beyond Yoga customer account profile. From there, you can edit your account information.
- Is my information secure on this website?
Beyond Yoga believes in providing a safe and secure experience for all of our online visitors. To that end, we have implemented security measures at beyondyoga.com to protect the information we have collected on the Website. For example, we limit access to your personal information to select employees and others with a valid business need for the information. In addition, we hold our employees responsible for upholding our privacy standards.
We use standard, well accepted data encryption technology when transferring and receiving your personal information. A solid key icon or a locked padlock icon at the lower portion of your Web browser window confirms the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. You can also confirm your data is being encrypted by looking at the URL line of your browser (the place where you type Website addresses). When accessing a secure server, the site address will change from "http" to "https".
While we use the foregoing security measures to protect your information, please note that no data transmitted over the Internet can be guaranteed to be completely secure.
- How do I use a promotional code?
You will be able to enter a promotional code under the Payment Methods section during the checkout process. Make sure you are signed into a Beyond Yoga account. Promo codes are only valid while signed into an account. You cannot apply more than one promo code to your order.
- What are the restrictions on promotional codes?
Be sure to note the restrictions associated with a promotion. Promotions may be limited to purchases from eligible styles, a specified group of items or minimum order price. Promotional offers do not apply to collaborations or gift card purchases. Only one promotional code may be used per order. All promotions are available for a limited time during indicated dates, and only while supplies last.
For questions regarding what your promotional code can or cannot be used with please contact Customer Care.
- I have a promo code, can I combine it with others?
Unless the promo code explicitly states it CAN be combined, all promo codes can only be used by themselves and not in combination with any other promo codes or promotional gift cards.
For questions regarding what your promotional code can or cannot be used with please contact Customer Care.
- How do I use my store credit?
Any store credits you may have will be viewable in your account. After you have selected your items that you intend to purchase, you will see the option to use your store credit under the Payment Methods section during the checkout process. Make sure you are signed into a Beyond Yoga account.
- What are the rules and restrictions on promotional Beyond Yoga store credits?
Promotional store credits are subject to change without notice and may be revoked without notice.
- Do I need to create an account to place an order on beyondyoga.com?
You can check out on beyondyoga.com with a registered account or as a guest. We recommend that you create a Beyond Yoga account as it will be more convenient to track and manage all of your beyondyoga.com orders.
- What is my order status?
If you are a registered user, you can check your order status by simply signing into your account, clicking your name and selecting My Orders from the dropdown menu. The status of your order will be shown throughout the entire process. Once your order has shipped, you will automatically receive an email with your tracking information.
If you made a purchase as a guest, please visit the Customer Care page and fill out the form. We will get back to you as soon as possible.
- Can I change my order?
There is a limited amount of time that you can update or change your order. You must contact Customer Care within 1 hour of placing an order. Your order cannot be updated once the warehouse begins to process it. If you need any additional assistance, please contact Customer Care.
- How do I cancel my order?
There is a limited amount of time that you can cancel your order. You must contact Customer Care within 1 hour of placing an order. Your order cannot be cancelled once the warehouse begins to process it. If you need any additional assistance, please contact Customer Care.
- Can I receive a price adjustment?
If you have purchased full priced items that are now on sale, we will gladly offer you a one-time price adjustment in the form of store credit. You must request the adjustment within 15 days of the purchase. Please contact Customer Care to request a price adjustment or if you have any questions.
- Why was all or part of my order cancelled?
Orders are rarely cancelled. All order shipments are subject to product availability. In the rare occasion that partial or complete orders are cancelled due to inventory shortage, the final price of the order will be adjusted and you will not be charged for the cancelled items.
- What are my payment options?
Beyond Yoga accepts Visa, MasterCard, American Express, Discover, PayPal, Beyond Yoga Store Credit, Beyond Yoga Gift Cards and Beyond Yoga VIP Cards.
- Does Beyond Yoga charge sales tax?
At this time, Beyond Yoga only charges sales tax to orders shipping within California.
RETURNS AND EXCHANGES
- What is the Beyond Yoga Return/Exchange policy?
Items purchased from Beyond Yoga must be returned or exchanged within 15 days from receiving your order. Any return or exchange that is initiated after the 15 day period will not be accepted for refund or exchange. Sale products are final sale and may be returned for store credit only.
We offer free return shipping on all orders over $0 within the continental United States. Orders under $0, international orders and those shipping from Hawaii or Alaska will incur a $5.99 processing fee.
All returned products will be inspected upon arrival to our Beyond Yoga facility. Items must be unworn, unwashed and the original tags must be attached. If products are not in resalable condition, your refund will not be processed.
We treat exchanges as new orders. You will be charged for the new item using your selected payment method during the Exchange request process. Return the original item within 15 days from when it was received, in its original condition, for a full refund.
Beyond Yoga offers free exchanges within the United States, including Hawaii and Alaska. International orders may not be exchanged. Sale products are not eligible for exchange, but may be returned for store credit.
If you received an item that is damaged, please immediately email email@example.com.
- How do I return or exchange my Beyond Yoga products?
To request your return and/or exchange, simply visit beyondyoga.com/my-returns.
All exchanges are processed as new orders. You will be charged for the replacement item using your selected payment method during the Exchange request process. Return the original item within 15 days from when it was received, in its original condition, for a full refund.
To exchange your Beyond Yoga Product: 1. Using the link above, sign in to your Beyond Yoga account, or use the guest checkout link by providing your order # and email address 2. Check the exchange box for the item you wish to exchange 3. Select your preferred size and color from the menu 4. Enter your payment details to complete your replacement order 5. Print the prepaid label to send back your original item(s) within 15 days for a full refund 6. From the time our warehouse receives your return, please allow 3-5 business days for our Customer Care team to process your return
- When will I receive my refund or exchange?
From the time your package arrives at our warehouse facility, it may take up to 7-10 business days for your return to be processed. The time it takes for refunds to appear in your bank account or PayPal account will vary.
- Can I return or exchange sale products?
Sale products may be returned for store credit only.
- I received my Beyond Yoga product as a gift. Can I return or exchange it?
Gift orders are subject to the original return policy. If you are the gift receiver, you will need the order information to proceed and will be able to request store credit only. Gift cards are not refundable.
- I did not purchase this product on beyondyoga.com, may I return through the Website?
Only orders placed on beyondyoga.com will be accepted for a refund or exchange as long as they are within the return policy conditions. Any item purchased at a retail store must be returned through that location according to that store's return policy.
- What are my shipping options?
When you shop on beyondyoga.com, your shipping options vary based on your shipping destination and shipping selection during checkout. When shipping to an address within the continental United States, your options include FedEx SmartPost, FedEx Ground, FedEx 2-Day and FedEx Overnight.
- What are the shipping charges for my order?
Beyond Yoga offers free standard shipping on all orders over $0 and free 2-Day shipping on all orders over $250 shipped within the continental United States (48 states). Orders under $0 are a $7.00 flat rate.
For additional shipping information, please see our Shipping page.
- How do I qualify for free shipping?
FedEx SmartPost and FedEx Ground shipping are offered for orders greater than $0 shipped within the 48 contiguous United States.
- Will my order ship during the holidays?
Beyond Yoga offices are closed during nationally recognized holidays. Orders placed after 12pm (Pacific Time) on the day prior to the holiday, will not process until the first business day following that holiday.
Nationally recognized holidays include New Year's Eve, Martin Luther King Jr. Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, day after Thanksgiving and Christmas Day.
- How do I ship internationally?
Shipping a Beyond Yoga order internationally is easy! Simply enter the international destination for your order while checking out. After your address of choice is entered, your shipping rate will be adjusted.
- I placed an international order; will I need to pay taxes or duties?
Your order may be subject to import duties and taxes, which are calculated at checkout. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and you should contact your customs office for specific amounts and percentages.
Beyond Yoga cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
By law, we must declare all items at their full price and cannot alter this amount to decrease international customs fees.
If you refuse a shipment from Beyond Yoga, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Beyond Yoga. This amount will be deducted from your merchandise refund. In the instance the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
- Do you ship to APO/FPO addresses or P.O. Boxes?
Beyond Yoga currently ships to APO/FPO addresses and P.O. Boxes. However, you must select FedEx SmartPost at checkout. Selecting any other shipping method will delay your package or result in a canceled order.
- How do I find the best fit and size?
- The Beyond Yoga style that I want is not available, what should I do?
If the Beyond Yoga style that you are interested in is not available, visit the Customer Care page to contact us. Include the style name, color and size you are looking for. One of our representatives will respond with an update of inventory availability as quickly as possible.
- Where is Beyond Yoga clothing manufactured?
All Beyond Yoga clothing is manufactured in the United States.
BEYOND YOGA GIFT CARDS
- How do I purchase a Beyond Yoga Gift Card?
To purchase a Beyond Yoga Gift Card, simply visit our Gift Card page. You may also access our gift cards by clicking the Gift Card link in the navigation menu at the top of beyondyoga.com.
- How do I redeem my Beyond Yoga Gift Card?
You will be able to enter a Gift Card code under the Payment Methods section during the checkout process. If the gift card balance does not cover the full amount, please add credit card information to complete the transaction.
- What are the rules and restrictions on promotional Beyond Yoga Gift Cards?
Promotional Beyond Yoga Gift Cards are those that are not directly purchased from beyondyoga.com and were promotional. Please note they have expiration dates and can only be redeemed at beyondyoga.com for full-priced merchandise. They cannot be replaced if lost or stolen and the value is subject to change.
Promotional Beyond Yoga Gift Cards cannot be combined with any other offers or other promotional Beyond Yoga Gift Cards. The minimum purchase order to use a promotional Beyond Yoga Gift Card is $50 and they are not eligible to be used on certain items including sale or special collaborations.
Promotional Gift Cards are subject to change without notice and may be revoked without notice.
- What is a Beyond Yoga VIP Card?
Beyond Yoga VIP Cards are those that are not directly purchased from beyondyoga.com and were promotional. Offer valid on your entire purchase when your VIP Card is used at beyondyoga.com. Offer cannot be applied to previous purchases, purchase of gift cards, combined with any other offers or redeemed for cash. Beyond Yoga employees are not eligible. They cannot be replaced if lost or stolen and the value is subject to change. Some exclusions apply. Subject to change or can be cancelled without notice. Offer valid on all purchases through December 31, 2017
BEYOND YOGA MYSTERY BAG
- How do I purchase a Beyond Yoga Mystery Bag?
Beyond Yoga Mystery Bags are seasonal and may not always be available for purchase. To see if Mystery Bags are available for purchase, visit beyondyoga.com/mysterybag.html. Select your desired size Top and size Bottom from the selections and add to your shopping bag. The styles chosen for your Mystery Bag may not be hand selected by the customer, altered in any way or swapped out for any other styles. Promo codes may not be used towards the purchase of a Mystery Bag.
- Can I return or exchange my Beyond Yoga Mystery Bag?
Beyond Yoga Mystery Bags are final sale and are not eligible for return or exchange.
BEYOND YOGA REFER A FRIEND
- How do I refer a friend?
To share the love by referring a friend, visit the Refer a Friend page and choose which method you’d like to use to refer your friend: Social media, email, personal share link or personal code. For every referred friend who makes a purchase within 30 days of the invitation being sent, you will earn a $25 promo code to use on your next purchase. The referred friend will also receive 15% off their first order.
- What are Beyond Yoga's refer a friend terms of service?
Beyond Yoga may offer members the ability to earn rewards to use towards future purchases on www.beyondyoga.com when they invite friends to become members of www.beyondyoga.com and those friends make a qualifying purchase of $50 or greater within thirty (30) days of the invitation being sent through an authorized Beyond Yoga invitation channel (eg. an invitation sent through Beyond Yoga's website, Facebook, Twitter or another social media channel supported by Beyond Yoga. Some sales, offers, and products may not qualify for this program). Any purchase made by a friend/invitee outside of the initial thirty (30) day window will not result in a referral reward. An existing member may only earn rewards via Beyond Yoga's authorized member invite mechanisms. Referrals outside of Beyond Yoga's authorized channels will not result in referral rewards. Each member expressly acknowledges and understands that referral rewards are not transferable, may not be auctioned, bartered or sold and may not be pooled with other members. Each member will only receive rewards for the first qualifying purchase made by a friend/invitee who makes his or her first purchase on www.beyondyoga.com as a result of an invite from you via a Beyond Yoga authorized channel. If your friend does not follow the directions in the invite email or other valid invite mechanism to accept the invitation, you may not receive a reward, and Beyond Yoga will have no liability or obligation to credit you as a result of any user-error which occurs during the purchase process.
Referral rewards will be given to the referrer after one of your qualifying invitees makes his or her qualifying purchase and that purchase is shipped. Purchase of a Gift Card is not a qualifying purchase. Rewards cannot be earned for self-referrals. Rewards earned via Beyond Yoga may only be used on beyondyoga.com and may not be used towards the purchase of a Gift Card or on any other website or retail location affiliated with Beyond Yoga.
To the extent that any portion of this referral program is found invalid by law, those portions shall be deemed void; however, the other remaining terms of this program will remain in full force and effect. Beyond Yoga reserves the right to modify or terminate the referral program at any time. Should there be any tax liability for the accumulation and/or use of store credit, such taxes are the sole responsibility of the participant. You understand and acknowledge that your account may not accurately reflect the store credit you have actually earned and Beyond Yoga will have no liability for any errors displayed in your account.
- Does Beyond Yoga have any store locations?
At this time, Beyond Yoga does not have any branded stores. You may purchase Beyond Yoga in several retail locations or studios.
- I am a retailer, how can I get Beyond Yoga in my store(s)?
Visit our Wholesale page for more information.
- I am Beautiful.
- I Belong.
- I am Kind.
- I am Me.
- I Live my Life Beyond.