Frequently Asked Questions
- How do I create an account?
- Do I need to create an account to place an order?
- I forgot my password, how do I sign in?
- How do I update my Beyond Yoga account?
- Is my information secure on this website?
- How do I use a promotional code?
- What are the restrictions on promotional codes?
- How do I use my Beyond Yoga store credit?
- Do I need to create an account to place an order on beyondyoga.com?
- What is my order status?
- Can I change my order?
- How do I cancel my order?
- Can I receive a price adjustment?
- Why was all or part of my order cancelled?
- What are my payment options?
- Does beyondyoga.com charge sales tax?
RETURNS AND EXCHANGES
- What is the Beyond Yoga return policy?
- How do I return my Beyond Yoga products?
- When will I receive my refund or exchange?
- Can I return or exchange sale products?
- I received my Beyond Yoga product as a gift. Can I return or exchange it?
- I did not purchase this product on beyondyoga.com, may I return through the Website?
- What are my shipping options?
- What are the shipping charges for my order?
- How do I qualify for free shipping?
- When will I receive my order?
- Will my order ship during the holidays?
- How do I ship internationally?
- I placed an international order; will I need to pay taxes or duties?
- Do you ship to APO/FPO addresses or P.O. Boxes?
- How do I find the best fit and size?
- The Beyond Yoga style that I want is not available, what should I do?
- Where is Beyond Yoga clothing manufactured?
BEYOND YOGA eGIFT CARD
- How do I purchase a Beyond Yoga eGift Card?
- How do I redeem my Beyond Yoga eGift Card?
- How do I check the balance of my Beyond Yoga eGift Card?
BEYOND YOGA REFER A FRIEND
- Does Beyond Yoga have any store locations?
- I am a retailer, how can I get Beyond Yoga in my store(s)?
- I currently carry Beyond Yoga in my store(s), how can I get my location(s) on beyondyoga.com?
You can create an account either before or during your checkout process. To create an account prior or separate from the purchasing process, select Sign In at the top right corner of the Beyond Yoga website. To create an account during your purchase, simply continue with the checkout process. You will receive a page that asks if you want to create an account, sign in with your existing account or checkout as a guest.BACK TO TOP
You can check out on beyondyoga.com with a registered account or as a guest. When you check out with a registered account it will be more convenient to track and manage all of your beyondyoga.com orders.BACK TO TOP
If you forgot your beyondyoga.com password, select Sign In and then Forgot your password. You will receive an email that will give you further steps in creating a new password.BACK TO TOP
After signing into your account, you can update any field. Simply click on the field you wish to update and save.BACK TO TOP
Beyond Yoga believes in providing a safe and secure experience for all of our online visitors. To that end, we have implemented security measures at beyondyoga.com to protect the information we have collected on the Website. For example, we limit access to your personal information to select employees and others with a valid business need for the information. In addition, we hold our employees responsible for upholding our privacy standards.
We use standard, well accepted data encryption technology when transferring and receiving your personal information. A solid key icon or a locked padlock icon at the lower portion of your Web browser window confirms the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. You can also confirm your data is being encrypted by looking at the URL line of your browser (the place where you type Website addresses). When accessing a secure server, the site address will change from "http" to "https".
While we use the foregoing security measures to protect your information, please note that no data transmitted over the Internet can be guaranteed to be completely secure.
Visit My Shopping Bag to apply your discount code (coupon codes are not case sensitive) and select apply. Make sure you are signed into a Beyond Yoga account. Coupon codes are only valid while signed into an account. You cannot apply more than one coupon code to your order.BACK TO TOP
Be sure to note the restrictions associated with a promotion. Promotions may be limited to purchases from eligible styles, a specified group of items or minimum order price. Promotional offers do not apply to collaborations or gift card purchases. Only one promotional code may be used per order. All promotions are available for a limited time during indicated dates, and only while supplies last.
For questions regarding what your promotional code can or cannot be used with please contact customer service.
Any store credits you may have will be viewable in your account. After you have selected your items that you intend to purchase, you will see the option to use your store credit while in the checkout process.BACK TO TOP
You can check out on beyondyoga.com with a registered account or as a guest. However, when you check out with a registered account it will be more convenient to track and manage all of your beyondyoga.com orders.BACK TO TOP
If you are a registered user, you can check your order status by simply signing into your account and selecting your order. The status of your order will be shown throughout the entire process. Once your order has shipped, you will automatically receive an email with your tracking information.
If you made a purchase as a guest, please visit the Customer Service page and fill out the form. We will get back to you as soon as possible.
There is a limited amount of time that you can update or change your order. You must contact Customer Service within 12 hours of placing an order. Your order cannot be updated once the warehouse begins to process it. If you need any additional assistance, please contact Customer Service.BACK TO TOP
There is a limited amount of time that you can cancel your order. You must contact Customer Service within 12 hours of placing an order. Your order cannot be cancelled once the warehouse begins to process it. If you need any additional assistance, please contact Customer Service.BACK TO TOP
If you have purchased full priced items that are now on sale, we will gladly offer you a one-time price adjustment in the form of store credit. You must request the adjustment within 15 days of the purchase. Please contact Customer Service to request a price adjustment or if you have any questions.BACK TO TOP
Orders are rarely cancelled. All order shipments are subject to product availability. In the rare occasion that partial or complete orders are cancelled due to inventory shortage, the final price of the order will be adjusted and you will receive a refund for the cancelled items.BACK TO TOP BACK TO TOP
At this time, Beyond Yoga only charges sales tax to orders with billing and shipping addresses within California.BACK TO TOP
RETURNS AND EXCHANGES
You have 15 days from receiving your order to initiate a return or exchange with beyondyoga.com. Any order that is initiated after the 15 day period will not be accepted for refund or exchange. Sale products are final sale and may be returned for store credit only.
At this time, Beyond Yoga does not offer free return shipping. For your personal protection, we recommend that you choose a shipping option that will allow you to track and insure the products that you are returning. Beyond Yoga is not responsible for any return packages that are lost in transit to our warehouse.
All returned products will be inspected upon receiving the package. If products are not in resalable condition, your return will be denied. Refunds and exchanges may take up to 15 business days. You will be notified once your refund or exchange has been fully processed. All exchange orders are subject to product availability.
Your happiness is our main priority. If for any reason you are not satisfied with your order, we will accept returns or exchanges for up to 15 days from the time it arrives on your doorstep. Please follow the below steps to request a return/exchange.
Registered users: As a registered user, you can request a return/exchange by signing into your account and selecting Orders on the left side of the page. Select the Request a Return link to the right of the order you wish to return/exchange and follow the additional steps to complete the process. You will receive an email once your request has been reviewed and authorized. This may take up to 48 hours.
Non-registered users: For guests who do not have a Beyond Yoga account, please visit our Customer Service page. Fill out the form and submit your request for a return/exchange. We will email you as soon as your request has been reviewed and authorized. This may take up to 48 hours.
At this time, beyondyoga.com does not cover the cost of return shipping. For your personal protection, we recommend that you choose a shipping option that will allow you to track and insure the products that you are returning. Beyond Yoga is not responsible for any return packages that are lost in transit to our warehouse.
All returned products will be inspected upon receiving the package. If products are not in resalable condition, your return will be denied. Refunds and exchanges may take up to 15 business days. You will be notified once your exchange or refund has been fully processed. All exchange orders are subject to product availability.
All returned products will be inspected upon receiving the package. If products are not in resalable condition, your return will be denied. Refunds and exchanges may take up to 15 business days. This time period allows for 3 to 7 business days for your package to reach our warehouse and roughly 5 to 8 days for processing. You will be notified once your exchange or refund has been fully processed. Once a refund is issued, it can take up to 10 days for the credit to appear in your account, depending on your bank.BACK TO TOP
All sale products are final sale. Products purchased from the sale section may be returned for store credit only. No refunds or exchanges.BACK TO TOP
Gift orders are subject to the original return policy. If you are the gift receiver, you will need the order information to proceed and will be able to request store credit only. Gift cards are not refundable.BACK TO TOP
Only orders placed on beyondyoga.com will be accepted for a refund or exchange as long as they are within the return policy conditions. Any item purchased at a retail store must be returned through that location according to that store's return policy.BACK TO TOP
When you shop on beyondyoga.com, your shipping options vary based on your shipping destination and shipping selection during checkout. When shipping to an address within the continental United States, your options include UPS Ground Shipping, 2nd Day Air and Next Day Air Saver.BACK TO TOP
Beyond Yoga offers free standard shipping on all orders over $100 shipped within the United States (48 states). Orders under $100 are a $7.00 flat rate.
For additional shipping information, please see our Shipping page.
UPS Free Ground Shipping is offered for orders greater than $100 within the 48 contiguous United States.BACK TO TOP
If you selected UPS Ground Shipping, it can take up to 9 business days to receive your order. This is because it may take up to 2 business days for Beyond Yoga to process your order. After the processing time, your order will be shipped and may take up to 7 business days to arrive at your doorstep.
You also have the option to select UPS 2nd Day Air or Next Day Air Saver.
Your tracking information will be emailed to you when your order has shipped. You may also retrieve your order status and tracking information in your account. Please be patient as we process your order, as we are doing our best to ensure that purchases made by 12 p.m PST, Monday through Friday are processed the same day.
Beyond Yoga offices are closed during nationally recognized holidays. Orders placed after 12pm (Pacific Time) on the day prior to the holiday, will not process until the first business day following that holiday.
Nationally recognized holidays include New Year's Eve, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, day after Thanksgiving and Christmas Day.
Shipping a Beyond Yoga order internationally is easy! Simply enter the international destination for your order while checking out. After your address of choice is entered, your shipping rate will be adjusted.BACK TO TOP
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your destination country. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and you should contact your customs office for specific amounts and percentages.
Beyond Yoga cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
If you refuse a shipment from Beyond Yoga, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Beyond Yoga. This amount will be deducted from your merchandise refund. In the instance, the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
Beyond Yoga ships to APO/FPO addresses, however does not ship to P.O. Boxes at this time.BACK TO TOP
PRODUCT INFORMATIONBACK TO TOP
If the Beyond Yoga style that you are interested in is not available, visit the Customer Service page to contact us. Include the style name, color and size you are looking for. One of our representatives will respond with an update of inventory availability as quickly as possible.
All Beyond Yoga clothing is manufactured in the United States.BACK TO TOP
BEYOND YOGA eGIFT CARD
To purchase a Beyond Yoga eGift Card, simply visit our Gift Card page. You may also access our gift cards by clicking the Gift Card link in the navigation bar at the top of beyondyoga.com.BACK TO TOP
During the checkout process, you can select and enter your gift card information. If the gift card balance does not cover the full amount, please add credit card information to complete the transaction.BACK TO TOP
To check the balance of your Beyond Yoga eGift Card, visit the Gift Card page and select Check Your Gift Card Balance. You may also purchase Beyond Yoga eGift Cards or check your balance by clicking the Gift Card link in the navigation bar at the top of the Website.BACK TO TOP
BEYOND YOGA REFER A FRIEND
To share the love by referring a friend, visit the Refer a Friend page. You must sign in or create an account to send referral emails. For every referred friend who makes a purchase within 30 days of the invitation being sent, you will earn $25 store credit. The referred friend will also receive 15% off their next order.BACK TO TOP
Beyond Yoga may offer members the ability to earn store credit towards future purchases on www.beyondyoga.com when they invite friends to become members of www.beyondyoga.com and those friends make a qualifying purchase of $50 or greater within thirty (30) days of the invitation sent through an authorized Beyond Yoga invitation channel (eg. an invitation sent through Beyond Yoga's website, Facebook, Twitter or another social media channel supported by Beyond Yoga. Some sales, offers, and products may not qualify for this program). Any purchase made by a friend/invitee outside of the initial thirty (30) day window will not result in referral store credit. An existing member may only earn store credit via Beyond Yoga's authorized member invite mechanisms. Referrals outside of Beyond Yoga's authorized channels will not result in referral store credit to a member's account. Each member expressly acknowledges and understands that referral store credit is not transferable, may not be auctioned, bartered or sold and may not be pooled with other members. Each member will only receive store credit for the first qualifying purchase made by a friend/invitee who makes his or her first purchase on www.beyondyoga.com as a result of an invite from you via a Beyond Yoga authorized channel. If your friend does not follow the directions in the invite email or other valid invite mechanism to accept the invitation, you may not receive store credit, and Beyond Yoga will have no liability or obligation to credit your account as a result of any user-error which occurs during the purchase process.
Store credit will appear in the existing member's account after one of your qualifying invitees makes his or her qualifying purchase and that purchase is shipped. Purchase of a Gift Card is not a qualifying purchase. Store credit cannot be earned for self-referrals. Store credit earned via Beyond Yoga may only be used on beyondyoga.com and may not be used towards the purchase of a Gift Card or on any other website or retail location affiliated with Beyond Yoga.
To the extent that any portion of this referral program is found invalid by law, those portions shall be deemed void; however, the other remaining terms of this program will remain in full force and effect. Beyond Yoga reserves the right to modify or terminate the referral program at any time. Should there be any tax liability for the accumulation and/or use of store credit, such taxes are the sole responsibility of the participant. You understand and acknowledge that your account may not accurately reflect the store credit you have actually earned and Beyond Yoga will have no liability for any errors displayed in your account.
At this time, Beyond Yoga does not have any branded stores. You may purchase Beyond Yoga in several retail locations or studios. Check out our Retail Locator page to find a location near you.BACK TO TOP
Visit our Wholesale page for more information.BACK TO TOP
Visit our Wholesale page for more information.BACK TO TOP
With your arms relaxed to your sides, measure around the fullest part of the bust while keeping the measuring tape parallel to the floor.
Measure around your natural waistline, which is the narrowest area of the waist.
Stand with feet together.
Keeping tape straight and parallel to the floor measure around fullest part.
Measure inside length of your leg from the crotch to bottom of your ankle.