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FREE SHIPPING ON ALL ORDERS! Limited Time Only

Frequently Asked Questions

SHIPPING

ORDER

MY ACCOUNT

GIFT CARD

REFUND AND EXCHANGE

PRODUCTS

STORE LOCATIONS

 

SHIPPING

How do I qualify for Free Shipping?

Free Ground Shipping is offered to all customers shipping to all destinations within the continental United States. Please keep in mind that BEYOND YOGA eGift Cards do not qualify as shippable merchandise.

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When will I receive my order?

It may take up to 2 business days for your BEYOND YOGA order to be processed. After the processing time, your order will be shipped and may take up to 7 business days. Your tracking information will be emailed to you when your order has shipped. You may also retrieve your order status and tracking information in your Account.

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How do I ship internationally?

Shipping a BEYOND YOGA order internationally out of the United States is easy! Simply enter the international destination for your order while checking out. After your address of choice is entered, your shipping rate will be adjusted.

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I placed an international order; will I need to pay taxes or duties?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your destination country. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and you should contact your customs office for specific amounts and percentages.

BEYOND YOGA cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from BEYOND YOGA, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to BEYOND YOGA. This amount will be deducted from your merchandise refund. In the instance, the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

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What are the shipping charges for my BEYOND YOGA order?

You can receive free standard ground shipping on your BEYOND YOGA order, when your shippable merchandise purchase amount is over $99 after discount. Please keep in mind that BEYOND YOGA eGift Cards do not qualify as shippable merchandise. Free ground shipping only applies to orders with the shipping address to within the continental United States.

For additional shipping information, please see our Shipping page.

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Do you ship to APO/FPO addresses or P.O. Boxes?

BEYOND YOGA ships to APO/FPO addresses, however does not ship to P.O. Boxes at this time.

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What are my shipping options?

When you shop on BeyondYoga.com, your shipping options vary based on your shipping destination.

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ORDER

What is my BeyondYoga.com Order status?

To check your order status, simply log into your Account and select your order. The status of your order will be shown throughout the entire process. Once your order has shipped, you will automatically receive an email with your tracking information.

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What are my payment options?

BEYOND YOGA accepts Visa, MasterCard, American Express, Discover and BeyondYoga.com eGift Cards.

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How do I use a promotional code?

Visit "My Shopping Bag"  to apply your discount code (coupon codes are not case sensitive) and press apply to add the discount amount instantly. You cannot apply more than one coupon code to your order.

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How do I cancel my BEYOND YOGA order?

There is a limited amount of time that you can cancel your order. Your order can not be cancelled once the warehouse begins processing your order. If you need any additional assistance, please contact Customer Service.

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Does beyondyoga.com charge sales tax?

At this time, BEYOND YOGA only charges sales tax to orders with Billing and Shipping addresses within California.

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Can I change my BEYOND YOGA order?

There is a limited amount of time that you can update or change BEYOND YOGA your order. Your order can not be updated once the warehouse begins processing your order. If you need any additional assistance, please contact Customer Service.

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Do I need to create an account to place an order on beyondyoga.com?

You can check out on beyondyoga.com with a registered account or as a guest. When you checkout with a registered account it will be more convenient to track and manage all of your beyondyoga.com orders.

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Why was all or part of my order cancelled?

Orders are rarely cancelled. All order shipments are subject to product availability. In the rare occasions that partial or complete orders are cancelled due to inventory shortage, the individual product(s) final price will return to the payment type.

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How do I use my BEYOND YOGA store credit?

Any store credits that you may have will be viewable in your Account. After you have selected your items that you intend to purchase, you will see the option to use your store credit while in the Checkout process.

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MY ACCOUNT

How do I create an account?

You can create an Account either before or during your Checkout process. To create an account prior or separate from your purchasing process, click on "Sign In" in the top right corner of the BEYOND YOGA website. To create an account during your purchase, simply continue with the Checkout process. You will receive a page that will inquire if you want to Create an Account, Sign In with your existing account, or to Checkout with Guest Checkout.

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Do I need to create an account to place an order on beyondyoga.com?

You can check out on beyondyoga.com with a registered account or as a guest. When you checkout with a registered account it will be more convenient to track and manage all of your BeyondYoga.com orders.

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I forgot my password, how do I log in?

If you forgot your BeyondYoga.com password, click on "Sign In" and then select "Forgot my password." You will receive an email that will give you further steps in creating a new password.

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How do I update my BEYOND YOGA account?

After logging into your account, you can update any fields. Simply click on the specific preferred field of updating and save.

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Is my information secure on this website?

BEYOND YOGA believes in providing a safe and secure experience for all of our online visitors. To that end, we have implemented security measures at beyondyoga.com to protect the information we have collected at the Website. For example, we limit access to your personal information to select employees and others with a valid business need for the information. In addition, we hold our employees responsible for upholding our privacy standards.

We use standard, well accepted data encryption technology when transferring and receiving your personal information. A solid key icon or a locked padlock icon at the lower portion of your Web browser window confirms the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. You can also confirm your data is being encrypted by looking at the URL line of your browser (the place where you type Website addresses). When accessing a secure server, the site address will change from "http" to "https".

While we use the foregoing security measures to protect your information, please note that no data transmitted over the Internet can be guaranteed to be completely secure.

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GIFT CARD

How do I purchase a BEYOND YOGA Gift Card?

Purchasing a beyondyoga.com Electronic Gift Card is easy. Simply click here to go to our Gift Card product page. You may also access our gift cards by click the "Gift Card" link at lower area of any page on beyondyoga.com.

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How do I check the balance of my BEYOND Gift Card?

Checking your beyondyoga.com Electronic Gift Card is simple. Click here to go to our Gift Card product page and select "Check your Gift Card Balance." You may also access our gift cards purchasing or check your balance by clicking the Gift Card link in the website footer.

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How do I redeem my BEYOND YOGA Gift Card?

Visit your Shopping Bag to apply your gift card information during the checkout process, you can select and enter your Gift Card information. If the Gift Card Balance does not cover the full amount, please add Credit Card information to complete the transaction.

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REFUND AND EXCHANGE

What is the BEYOND YOGA Return Policy?

You have 15 days from receiving your order to initiate a Return or Exchange with beyondyoga.com. Any orders that are initiated after the 15 day period will not be accepted for Refund or Exchange. All sales are final for all Sale Product. At this time, BEYOND YOGA does not offer Free Return Shipping.

Beyondyoga.com does not cover the cost of Return Shipping at this time. For your personal protection, we recommend that you choose a shipping option that will allow you to track and insure the products that you are returning. BEYOND YOGA is not responsible for any return packages that are lost in transit to our warehouse.

All returned products will be inspected upon receiving the package. If products are not in resalable condition, your return will be denied. Refunds and Exchanges may take up to 15 business days. You will be notified once your Exchange or Refund has been fully processed. All Exchange orders are subject to product availability.

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How do I return my BEYOND YOGA Products?

To return your beyondyoga.com order, log in to your account and select your order history. After you click to the desired order to return, click the Return field within your account. Follow the additional steps throughout the process.

Beyondyoga.com does not cover the cost of Return Shipping at this time. For your personal protection, we recommend that you choose a shipping option that will allow you to track and insure the products that you are returning. BEYOND YOGA is not responsible for any return packages that are lost in transit to our warehouse.

All returned products will be inspected upon receiving the package. If products are not in resalable condition, your return will be denied. Refunds and Exchanges may take up to 15 business days. You will be notified once your Exchange or Refund has been fully processed. All Exchange orders are subject to product availability.

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When will I receive my BEYOND YOGA Refund or Exchange?

All returned products will be inspected upon receiving the package. If products are not in resalable condition, your return will be denied. Refunds and Exchanges may take up to 15 business days. You will be notified once your Exchange or Refund has been fully processed. All Exchange orders are subject to product availability.

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Can I return or exchange sale products?

All Sale products are Final Sale. Exchanges and Refunds will not be accepted for beyondyoga.com orders.

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I did not purchase this product on beyondyoga.com, may I return through the website?

Only orders placed on the beyondyoga.com website will be accepted for refund or exchange as long as they are within the Return Policy conditions.

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PRODUCT INFORMATION

How do I find the best fit and size?

Please reference the BEYOND YOGA Size & Fit Guide to find the best size and fit.

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The BEYOND YOGA style that I want is not available, what should I do?

If the BEYOND YOGA style that you are interested in is not available, please email Customer Service with the style name, color and size you are looking for. One of our representatives will respond with an update of inventory availability as quickly as possible.

 

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Where is BEYOND YOGA clothing manufactured?

All BEYOND YOGA Clothing is manufactured in the United States.

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STORE LOCATIONS

Does BEYOND YOGA have any store locations?

At this time, BEYOND YOGA does not have any branded stores. You may purchase BEYOND YOGA in several retail location or studios. Check out our Retail Locator to find a location near you.

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I am a retailer, how can I get BEYOND YOGA in my store(s)?

Go to our Wholesale page for more information by clicking here.

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I currently carry BEYOND YOGA in my store(s), how can I get my location(s) on the website?

Go to our Wholesale page for more information by clicking here.

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